Let’s get you
back to the good bit.
A question, a tricky moment or an idea to share. We’re listening.
A little help.
Where can I find help for a game?
Choose your game and topic in the contact panel below. Include your device, what happened and the steps that led to the issue. Please do not send passwords or account secrets.
How do hints work in Fix It?
A hint identifies one unfinished item after you press the hint button. Hints and extra time are free in the current test build. Any future advertising requirement will be shown before you choose a reward.
Is the cash in Fix It real money?
No. Cash is an in-game tool for restoring objects. It cannot be purchased, withdrawn or exchanged for real money in the current build.
Where is my Fix It progress saved?
The current game saves progress on your device through TikTok’s game storage. Clearing that storage, reinstalling or switching devices can remove progress. Cloud saves are not enabled in this build.
Why does a TikTok preview not open?
Check that TikTok is up to date and that your signed-in account has been added as a test user. For local previews, keep the computer and phone on the same Wi-Fi. If the problem persists, include the error and app version in a support email.
How can I request deletion of my information?
Email us using the Privacy request topic below. We can help with information you have sent us. To remove local game progress, use the platform’s storage controls. TikTok manages its own account information under its own privacy policy.
Say hello.
Choose a topic and we’ll prepare an email in your own email app.